1. Commitment to Consumer Satisfaction

At Chuskies, a brand unit of Meridian Multiventures Private Limited, we prioritize customer satisfaction and transparent consumer relations. We recognize that occasional grievances regarding orders, shipping, refunds, or data privacy may arise. In compliance with applicable Indian consumer protection regulations, this Grievance Redressal Policy outlines our structured mechanism for addressing and resolving consumer complaints efficiently.

2. Designation of Grievance Officer

In accordance with the Information Technology Act and Consumer Protection (E-Commerce) Rules, we have appointed a dedicated Grievance Officer to oversee dispute resolution:

• Designation: Grievance Redressal Officer
• Enterprise Name: Meridian Multiventures Private Limited
• Registered Jurisdiction: Bareilly, Uttar Pradesh, India
• Contact Helpline / WhatsApp: +91 7488932671
• Official Email Grievance Desk: chuskies14@gmail.com

3. Complaint Lodging Procedure

If you have any formal complaints, disputes, or service deficiencies, you may raise a ticket with our support desk by sending an email to chuskies14@gmail.com or via WhatsApp at +91 7488932671. Your communication must include the following details:

• Full name and registered contact mobile number.
• Order ID / Invoice number associated with the transaction.
• Detailed description of the grievance, supported by photographs or unboxing video evidence (if applicable).

4. Resolution Timelines & Escalation Framework

We are dedicated to resolving consumer concerns within strict operational timeframes:

• Acknowledgment: Every grievance lodged receives an automated or manual acknowledgment within 24 to 48 hours.
• Investigation & Resolution: Standard complaints are investigated thoroughly, with a definitive resolution provided within 7 business days from the date of receipt.
• Complex Disputes: In cases requiring extensive logistical or payment gateway investigations, resolution timelines may extend up to 14 business days, with proactive progress updates communicated to the consumer.